Tuesday, April 20, 2010

The latest...

I have spent the last few days with a phone glued to my ear.
You see, even though Frankfurt airport is "kind of" open, as in German carriers have clearance to fly...
Delta's flights have been canceled.
Hmmm. So I call and although most folks I've spoken to these last few days have been kind, patient, understanding and sympathetic...
I was lucky enough to connect with a real... witch.
When I mentioned that I was nervous because I had to take a 5 hour train ride to Frankfurt and that it would be awful to find out that even though Frankfurt airport was open, that Delta flights might not be flying.
 I asked her if by Friday...IF FRANKFURT WAS OPENED...WOULD DELTA BE FLYING!!!!!!?????

Is that a bad question? She said," M'am I don't have a crystal ball, Delta is all about safety and just because the other carriers are flying doesn't mean that I can guarentee we will."

OK, that's great except... aren't you partners with KLM?
"Yes," she said.

Without making this story longer, cuz it could be, we are now flying from Bremen thru Amsterdam, onto Boston, into JFK- on KLM, on SUNDAY!!!!!

Ok, the Delta lady may have been cranky cuz I hear they have been working 12 to 14 hour days.
I don't think I will mention to her that I can't seem to get in touch with Air France (another partner of Delta),
You see Air France's customer service is only open 10 to 4pm. They canceled my flight back to Paris and I haven't heard anything from them since AND I can't get thru.

Did I mention that my iphone battery refuses to charge and needs to be sent back to Apple?
Went to the Apple store in Germany and they couldn't fix it, said it needs to be sent to Apple and offered to do it. probaby send it on a Luftansa flight and it would most likely get home before I do.


Sis Beth said...

OMG I am so happy you are at The West home. What a crazy trip. So you will miss your shows this week. So sorry. HOw was school for Kev today? I hope you can get some stuff done on the internet at least. Love to all,
good luck.
P.S. One of my best friends is a Delta Reservationist. And she is frustrated. Mother Nature is in charge.

Susan said...

See if you can ride as carry on luggage with your iphone and everything will be jake.
Sorry to joke at a time like this, but what else is there?

Andrea said...

Glad you are with your sister and NOT stranded in an airport...I can NOT even imagine what all those folks are going through.

suburban prep said...

So thrilled for you.

If all goes well my parents should be back in the USA on 4/28.

I pray that they are healthy and safe.

Frustration is the name of the game in this situation. Sorry you had to deal with it.

Joyce said...

Where is the nearest bottle of wine?! I can't believe all the roadblocks to get home. Didn't you have to be home by Saturday? I can't believe the Delta gal. In my time (I sound like my mom!) as an airline employee I would never even think to be so rude. I would write a letter- if anything just to vent. When I would wake up and see fog, snow or any bad weather on a day I said I would work a double shift I wanted to cry or runaway! The stories I could tell you!! xo

Somer Love said...

Im glad you are in the comfort of a great home and great company rather than an airport somewhere...

Try not to stress and enjoy your time there!


Ronda said...

Thinking of you and hoping you make it home safe and quickly!